Who We Are

Guarantor Loan Comparison is a free comparison website for guarantor loan lenders and no guarantor loan lenders in the UK. All the lenders we feature must have FCA interim permission and follow the FCA guide to responsible lending. We cannot influence the outcome of your application.

We do not charge customers for using our service and our experts will help you make a fully complete application to the lender of your choice.

Our Complaints Policy

We take complaints handling very seriously and are committed to providing a quality service for our users. We want to ensure that our users are happy with the service that they have received on our website and have had a good experience with the lender which we have recommended.

Our Procedure

You can contact us in the following ways:

email: guarantorloancomparison@gmail.com 

write to us at:

Guarantor Loan Comparison, 2nd Floor, Malta House, Piccadilly, London, W1J 0LE, UK

Upon receiving your complaint:

  • You will receive a response in 24 hours or less (on any working day)
  • We will try resolve your complaint on the same working day
  • If you complaint has not been resolved on the same day, we will send you a formal letter within 5 business working days explaining the nature of your complaint and how it is being dealt with
  • You will receive an update within four weeks of making your initial complaint to let you know the outcome of the investigation. If we have been unable to reach a resolution at this stage and further investigation is required, we will write to you at this stage informing you of the reason for the delay. We are committed to ensuring that you receive a final response letter within eight weeks of the Company receiving your complaint.

If you are not happy with the resolution offered, you can request a formal review from our Complaints Managers or the Financial Ombudsman Service.

Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR.

Telephone: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk